Subscriptions

How does the subscription work?

Recurring Subscription plans are available in monthly, 3 month, 6 month and 12 month prepaid plans.  Each plan type automatically renews and you may cancel your renewal by logging into your account or contacting customer service at support@AcademicsInABox.com.  Monthly subscriptions are billed each month.

Non-recurring prepaid plans 3 month, 6 month and 12 month are also available and are billed at the time of order.  At the end of the subscription period, these plans do not renew.

All plan types can be viewed in our Groovy Shop.

What age is the Groovy Lab in a Box geared towards?

Groovy Lab in a Box is for children ages 8+. But we do encourage those parents and educators in tune with their children’s abilities to venture younger if they have an advanced “STEMist” enthusiast. Each box works really well for STEM teams of four with friends and family which we outline for our subscribers in our Beyond…in a Box section of our website.

When will my credit card be charged?

Recurring charges for monthly subscriptions will be made each month approximately on the same date the initial order was placed. Other subscription plans will be charged based on the plan length. Orders for single items will be charged at the time the order is placed.

Is there a place to see which kits you have and order specific ones? I tried the search button with no success.

Under the Single Boxes tab on the main menu, you can see individual boxes we offer. Single boxes are an excellent option to try Groovy Lab in a Box.

Approximately how long does it take to complete each kit?

Groovy Lab in a Box is a project based learning tool designed with enough investigation activities and experiments to complete their engineering design challenge for an entire month. There are several extension activities/projects, experiments, videos, interactives, and a book library all related to the month’s engineering design challenge found in our website portal, Beyond in a Box.

Are the kits reusable/refillable?

Yes, we strive to use materials that are easily accessible to our subscribers so that experiments and activities can be replenished.

Can the box be used with more than one child?

We encourage “STEM Teams” so this can be a family bonding opportunity or an opportunity to invite like-minded STEM Friends over to join in on the groovy STEM fun. The “Beyond…In A Box” section outlines ideas to do the box activities as a STEM Team of four.

I would like to use these in my classroom. Working in groups, how many students would you recommend per box?

Each box works well for collaboration STEM teams of four. For subscribers, we outline STEM Team Job Titles and suggestions of how they should be organized in our online portal: Beyond…in a Box.

Do you accept School Purchase Orders?

Yes we do accept school purchase orders.  Once you have setup an account with us, purchase orders can be submitted via email to admin@AcademicsinaBox.com or faxed to 888.938.3848.  Orders can be placed for subscriptions or for individual boxes.  Invoices are billed Net 30.  Feel free to contact us at support@AcademicsinaBox.com if you have further questions.

What is your cancellation policy?

We hate to see you go, but you can cancel a monthly subscription anytime after the first crate ships. Please cancel at least 5 days prior to you next subscription renewal charge by logging into your account.

Gift subscriptions (3-, 6-, or 12-month terms) are not eligible for cancellation – these subscriptions will expire after the original term is complete.

Auto-renewing subscriptions (pay every 3, 6 or 12 months) can be turned “off” at any time – meaning we will cancel the next automatic renewal of the subscription and the subscription will expire at the end of the prepaid term.  Auto-renewing subscriptions cannot be canceled mid-term.  Please cancel prior to you next subscription renewal charge by logging into your account.

Can I slow down the frequency of my delivery?

If you prefer to receive a box every two months instead of monthly, please try our Bi-Monthly delivery.


Order Status and Shipping

Do you ship internationally?

Yes, Groovy Lab in a Box ships internationally.  If you are interested in receiving a Groovy Lab in a Box and live outside of the United States and Canada, please email your shipping address to support@academicsinabox.com so we can give you a quote for the shipping fee.

 

Has my order shipped?

Orders are shipped at the end of each month. When your order is shipped you will receive an email confirmation with your tracking number.

How do I change quantities or cancel an item in my order?

To make changes or to cancel an order or subscription, login to your account that you created on our website. Please note that once an order has begun processing or has shipped, the order is no longer editable. If you placed your order before May 1st, 2014, please send us an email to make changes to your subscription. For additional assistance please contact us by emailing support@AcademicsInABox.com.

How do I track my order?

When your order ships you will receive a Delivery Confirmation Email containing your shipping tracking number. If you would like more information regarding your shipment tracking please contact us for assistance.

How much is my shipping?

Subscription plans purchased from from our website include Free Shipping for items shipped within the United States. Other applicable shipping charges are specified on individual items.

My order never arrived.

Click the “My Account / Order Status” link at the bottom right hand side of our site to check your order status. Be sure that all of the items in your order have shipped already. At the time of your order you should have received an email containing your tracking number. If you need assistance locating your tracking number please contact customer service for assistance.

My product is missing parts.

If you are missing any items from your shipment, please contact customer service for assistance by emailing support@AcademicsInABox.com.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Delivery and Shipping

Free Shipping on monthly, gift subscriptions and single items for orders shipped within the United States.  Shipping costs for other destinations will be specified at checkout.

Subscription orders are shipped at the end of each month. You will receive a delivery confirmation email once your monthly order has shipped.

If you need to make any changes to your account, you can update shipping information by emailing support@AcademicsInABox.com. We’ll take care of it!

When will my credit card be charged?

Recurring charges for monthly subscriptions will be made each month approximately on the same date the initial order was placed. Other subscription plans will be charged based on the plan length. Orders for single items will be charged at the time the order is placed.


Pricing and Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the state of California.

I have a question on my charges.

If you have questions or concerns about charges, please contact customer service for assistance by emailing support@AcademicsInABox.com.

What are my payment choices?

During the checkout process you may choose any of our current payment options (MasterCard, Visa, Discover and American Express) and continue to place your order. Please note that we will not ship your monthly subscription order until your payment has been successfully processed.

I need a copy of my receipt/invoice.

You will receive a copy of your receipt/invoice at the time of your order. If you need another copy please contact us by emailing support@AcademicsInABox.com.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).


My Account

How do I create an account?

An account is created at the time of your purchase. Simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account, shipping or billing information?

Login to your account to make changes to your password and payment options.

If you need to make any changes to your shipping address, please send us an email at support@AcademicsInABox.com. We’ll take care of it!

I forgot my password.

Click the “Login” link at the bottom right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

What is your return policy?

Your satisfaction is of utmost importance to us. Should you need to make a return, please contact us for assistance.

What is your cancellation policy?

We hate to see you go, but you can cancel a monthly subscription anytime after the first crate ships. Please cancel at least 5 days prior to you next subscription renewal charge by logging into your account.

Gift subscriptions (3-, 6-, or 12-month terms) are not eligible for cancellation – these subscriptions will expire after the original term is complete.

Auto-renewing subscriptions (pay every 3, 6 or 12 months) can be turned “off” at any time – meaning we will cancel the next automatic renewal of the subscription and the subscription will expire at the end of the prepaid term.  Auto-renewing subscriptions cannot be canceled mid-term.  Please cancel prior to you next subscription renewal charge by logging into your account.


General

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

How do I use a coupon?

After adding items to your cart, you will see a link at the top of the checkout page where you can enter your coupon code.

How do I navigate the website?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.


Additional Support

How do I contact you?

You can contact us by emailing us at support@academicsinabox.com or calling us at 888-938-3848.

Copyright © 2013-2016 Academics in a Box Inc. All Rights Reserved.