Order Status and Shipping

Yes, Groovy Lab in a Box ships internationally for all Groovy Subscriptions and for single boxes. Shipping charges are applied during checkout. International shipments ship at the end of each month.

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Orders ship weekly. Please allow 7-10 days after your order has been received. When your order has shipped you will receive an email confirmation with your tracking number.

Please note that deliveries may be delayed due to COVID-19.

International orders ship at the end of each month.

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To make changes or to cancel a Groovy Subscription, login to your account on our website. Please note that once an order starts processing or has shipped, the order is no longer editable. Please cancel renewal Groovy Subscriptions five days prior to the renewal date of the month.  For additional assistance please contact us by emailing support@academicsinabox.com.

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When your order ships you will receive a Delivery Confirmation Email containing your shipping tracking number. If you would like more information regarding your shipment tracking please contact us for assistance at support@academicsinabox.com.

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Groovy Subscriptions and single stem boxes purchased from our website include free shipping for items shipped within the United States. Other applicable shipping charges may be specified on individual items. Shipping charges are applied during checkout for international orders.

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To check the shipping status, login to “My Account” located at the top right hand side of our website.  At the time an order is shipped, the shipping tracking number is emailed to you.  You may need to check your spam account for the email with the shipping confirmation information. If you need assistance locating your tracking number or have any other questions please email support@academicsinabox.com.

  • Megan Lee says:

    Hello,
    My order never arrived as Canada Post informed me that the parcel was damaged and was therefore undeliverable. Please contact me in regards to a refund as the kit that I ordered is now out of stock and my son isn’t interested in any other kits.
    Regards,
    Megan Lee.

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    If you are missing any items from your shipment, please contact customer support for assistance by emailing support@academicsinabox.com.

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    Back-ordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the items to you.

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    Charges for Groovy Subscriptions and single stem box items occur at the time the order is placed.  Groovy Subscription renewal charges are made on the anniversary of the date you signed up.  Orders for single stem box items are charged at the time the order is placed and do not renew. If you need assistance please email support@academicsinabox.com.

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